Solved: Re: 20% discount

Anonymous · ‎25-06-2017

I purchased a new phone/ contract in April for my daughter. I already am an02 customer and was told that I would get 20% discount from my daughter airtime plan which wouldn't show up until my 2nd bill. I think I have just received my 3rd bill with no discount!! I had been in contact with one of the 02 guru who reassured me that this would show on my next bill but to no avail!! Wondered what I need to do next??

adamtemp64 · ‎25-06-2017

@Anonymous ring 202 and talk to customer services about it

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

View solution in original post

Anonymous · ‎25-06-2017

Just checking that I've sent this blog?

adamtemp64 · ‎25-06-2017

@Anonymous ring 202 and talk to customer services about it

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

MI5 · ‎25-06-2017

Did you follow the process as described here
https://community.o2.co.uk/t5/Welcome-News/Additional-Line-Discounts/m-p/991541#M16649

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MercedesS · ‎30-06-2017

Hello @Anonymous, welcome to the O2 community! This Is the perfect place for you to ask other customers like you, but we are not O2 Customer service I am afraid.

You can find more info here:

O2 Additional Line: Existing customers get more Get 20% off your Airtime Plan on O2 Refresh or 10% off selected sim only tariffs, when you get an additional line before 15 June.
O2 Family Plan - Additional Line Discount is Evolving!
Under the help pages: O2 Refresh explained

We hope this helps you

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