Solved: 2 weeks still not dispatched

DeeM · ‎14-12-2020

Hello, I ordered a tablet 2 weeks ago and it still hasn’t been dispatched. I have been on live chat twice & the staff say I will receive an email soon as it’s dispatched. Is this normal? Does it ever take this long?

MI5 · ‎14-12-2020

@DeeM

Live chat is correct in this instance.

Stock levels are always low at this time of year and getting stock has been made more difficlult due to COVID unfortunately.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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Cleoriff · ‎14-12-2020

@DeeM

It may well be out of stock. You need to call O2 on any number in this guide Guide: Coronavirus Community Help and Support

Veritas Numquam Perit

MI5 · ‎14-12-2020

@DeeM

Live chat is correct in this instance.

Stock levels are always low at this time of year and getting stock has been made more difficlult due to COVID unfortunately.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

DeeM · ‎14-12-2020

That absolutely makes sense, thank you.

MI5 · ‎14-12-2020

You're welcome @DeeM

Hope you get it soon.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

O2

2 weeks still not dispatched

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