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2 separate data sim and paymothy sim signed up on the same account.

Luke30
Level 7: Part Timer
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Registered:

I ordered 2 sim cards witch a date sim and a paymuthly sim and I had a email saying they are on there way but when I go onto the my o2 I can only see about my paymothy sim but there is nuthing on my o2 about the data sim. Dose anyone know why that is?

LGreenwood
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pgn
Level 64: Magistrate
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Registered:

I think you've ordered one PAYG SIM, one that needs to be topped-up every month, using a BIG BUNDLE (those can be ordered for free) and as far as I know, the Data SIM would be a Contract tariff, which requires you to sign up to a rolling 30-day, 12-month or 2-year contract, @Luke30 - this would explain why you are only seeing one in your MyO2 - unless I am mistaken.

 

A PAYG SIM order appears like this in your past orders:

1641448984584.jpg

A Contract SIM appears like this:

Screenshot_20220106-055912.png

Or you have ordered 2 X PAYG SIMs, but only one order is showing or has been processed.

It is also possible that I may have completely misunderstood your question 🙄😉

Good luck!

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pgn
Level 64: Magistrate
  • 24709 Posts
  • 177 Topics
  • 746 Solutions
Registered:

I think you've ordered one PAYG SIM, one that needs to be topped-up every month, using a BIG BUNDLE (those can be ordered for free) and as far as I know, the Data SIM would be a Contract tariff, which requires you to sign up to a rolling 30-day, 12-month or 2-year contract, @Luke30 - this would explain why you are only seeing one in your MyO2 - unless I am mistaken.

 

A PAYG SIM order appears like this in your past orders:

1641448984584.jpg

A Contract SIM appears like this:

Screenshot_20220106-055912.png

Or you have ordered 2 X PAYG SIMs, but only one order is showing or has been processed.

It is also possible that I may have completely misunderstood your question 🙄😉

Good luck!

O2CommunityAwardNotCS




O2 Social Media
SM Icons(Twitter | Instagram | Facebook)















Message 2 of 2
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