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2 mobile accounts, only 1 showing on my 02 account why?

BizzyMum
Level 1: Joiner
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I have recently taken out 2 mobile contracts, 1 for  me and 1 for my daughter. I can only see my daughters mobile details,bills,usage etc. Where is my mobile details? How do I view my usage, bills etc? I spoke to 02 and the advisor said she will raise it as a complaint.  Not heard anything and I don't want to be stuck on the phone for an hour and not get anywhere again.  How do I view my mobile account with 02. I need to see what is going on? Any ideas?

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Enlli
Level 67: Unsung hero
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At the moment O2 have informed us you can't have 2 phones on the same account, while Virgin accounts are integrated an everyone put on the new billing system.

You will need to set up a separate account using a different email address.

Customer Services should know that, but no surprise that they didn't 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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MI5
Level 94: Supreme
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@BizzyMum 

You need to register for your own MyO2 https://mymobile.o2.co.uk/ using a different email address to your daughters.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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