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Level 1: Joiner
Posts: 1
Registered: ‎17-04-2013
Accepted Solution

2 contract phones, close 1

Hi , I had an additional phone contract put in my account for my partner. Now weve split im left with 2 contratcs (after 4 months of getting the phone). how do I get this back to 1 without incuring further costs?

 

thanks

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Posts: 104,200
Topics: 552
Solutions: 13,464
Registered: ‎04-04-2012

Re: 2 contract phones, close 1

The only way is for your ex to take over the payments.
In order to cancel, you will have to buy out the contract or buy the device if on a refresh tariff.
https://community.o2.co.uk/t5/How-to-Guides/How-does-O2-Refresh-work/ba-p/1014093
How to cancel here
https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 80,554
Topics: 573
Solutions: 3,881
Registered: ‎04-01-2009

Re: 2 contract phones, close 1

If the split is amicable your ex can just carry on making the payments if presumably payments are being taken from her account. You also need to be aware that you are liable for any defaults on that account too. The phone also belongs you too legally so if necessary you could take steps to retrieve it.

As said, the only answer to your question is to pay off the device plan and end the airtime by giving the required 30 days notice. It's not possible to change the account in to your ex's name so it will always be inked to your other account.

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Former Staff
Posts: 5,426
Registered: ‎18-04-2018

Re: 2 contract phones, close 1

Cheers @MI5 & @jonsie for the info!

 

Let us know how you get on with the advice above @Macboy2013 slight smile 

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