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1st bill

Gray75
Level 1: Joiner
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Ordered a new sim last night low and behold I've received my 1st bill of nearly £15 this morning I don't even have the sim yet what a welcome as a new customer surely this isn't right 

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MI5
Level 94: Supreme
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@Gray75 

Your first bill is generated when the account is set up and you pay a month in advance.

O2 will reimburse you for the days waiting for the sim. Just call them when you receive it.

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 148925 Posts
  • 640 Topics
  • 28445 Solutions
Registered:

@Gray75 

Your first bill is generated when the account is set up and you pay a month in advance.

O2 will reimburse you for the days waiting for the sim. Just call them when you receive it.

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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