1750 & 1760 don't work

[Anonymous]

I want to disable my voicemail, however calling 1760 results in an error tone (as does calling 1750). The O2 help page on voicemail states: "To switch 'ON' your Voicemail 901 service you need to dial 1750 from your mobile and to switch 'OFF' dial 1760". Why do these numbers fail for me? I'm on a 12 month O2 pay monthly contract.

(Incidentally, using ##21# does not disable my voicemail either, even though it comes back with "divert cancelled").

Thanks

[adamtemp64 · Accepted solution]

Ring 202 and explain the error

But are you doing this in the uk or whilst broad? If abroad you cannot turn voice mail off.

[jonsie]

If you have TuGo installed you can't switch voicemail on/off either.

[tullyhubbert]

Old thread I know but I was having a tinker this morning to see if VVM now worked on my Windows phone. It's an O2 firmwared phone but as I run Preview for Developers Cyan (Necessary for VVM) was a late arrival.

I never actually use Voicemail so after confirming the VVM toggle switch is now active I decided to dial 1760 to ensure voicemail was deactivated. I discovered that 1750 & 1760 weren't working and a quick google brought me to this thread.

TuGo is a fairly recent addition for Windows Phone, in the settings there is an option to turn voicemail on/off. I've tried it and it works, as does VVM.

I never realised that an O2 phone without voicemail only rings in for 30 secs if unanswered, mine then gives a 'Sorry there is no reply' recording. I'm assuming this is normal?

[MI5]

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@tullyhubbert wrote:

I never realised that an O2 phone without voicemail only rings in for 30 secs if unanswered, mine then gives a 'Sorry there is no reply' recording. I'm assuming this is normal?

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I think that's more to do with what phone you have rather than O2.