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15GB mysteriously used up in less than a day

SarahS
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A few days ago, my monthly contract renewed, along with my data allowance for the month (15GB). However, the following morning I got a text saying that I was almost out of data and only had 2GB left. I called o2 and they confirmed this was the case but couldn’t help to identify why as they are unable to see my app usage due to privacy issues. In those (less than) 24 hours that my data was used up I didn’t download anything new or do anything different to usual, and was at home where I have wifi. Can someone help me work out what happened?
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MI5
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@SarahS 

I would suggest calling back and see if you get someone more helpful then.

Numbers here Guide: Coronavirus Community Help and Support 
Or advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
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@SarahS 

All you can do is look in your phone settings under data usage to see which app(s) have used the data.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 6
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SarahS
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I did and nothing was different than usual. No app was using up more data than it had in previous months. I feel scammed 😞
Message 3 of 6
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MI5
Level 94: Supreme
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Registered:

@SarahS 

I would suggest calling back and see if you get someone more helpful then.

Numbers here Guide: Coronavirus Community Help and Support 
Or advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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SarahS
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Appreciate that, thank you. I’ll call them again tomorrow
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MI5
Level 94: Supreme
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You're welcome and good luck @SarahS 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 6 of 6
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