Solved: Re: 14 day return

Zel · ‎12-12-2019

Hi I bought 2 contracts 4 weeks but returned them within 14 days. Why is it still showing on my bill. I had confirmation that phones were received in good unopened order and cancellation successfull.

MI5 · ‎12-12-2019

@Zel

You will need to contact customer service to check please Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎12-12-2019

@Zel

You will need to contact customer service to check please Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Marjo · ‎16-12-2019

Hi @Zel , how are you getting on at the moment? Did you get the cancellation sorted in the end with customer service as adviced above? Let us know if you need any further help at any point.

Cheers @MI5

O2

14 day return

Calls dropped soon as dialed

Access to billing / phone plan etc

Phone no longer tied to my account

O2 Travel (for O2 Travel Inclusive Zone) Bolt On

Error code 14