14 day return after paying off contract?

[marvi0]

Hi again I have a question. I recently upgraded with 02 and had to pay off the device plan for the contract, as still had a year to go and then upgraded. But now have decided to cancel the upgrade. What then happens, does 02 then refund me the money I paid for the device plan and the plan reverts back?

[Cleoriff]

Hi @marvi0 

This is the 14 day change of mind policy.

https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy 

You money will be returned, less any airtime you have used.

You won't revert back to your original plan if that no longer exists.

You have a few choices

1) Take out a sim only plan to use with your old device

2) Take out a new contract with a different device and airtime

3) Move to a different network.

You can discuss your options with O2, either by calling Guide: Coronavirus Community Help and Support or going instore as the shops are now open.

[marvi0]

Hi thanks.

[marvi0]

Have read that link and this section confuses me a bit "If you return your order within 14 days, we’ll give you back all the payments you’ve made, apart from any buy-out fee from your previous contract or any express delivery charges."
Does this mean I won't get back the £400 I paid to pay off my device and then upgrade?

[O2Tracey]

That is correct, the £400 was to pay off the device in your old contract, meaning the phone is now yours, think of it as paying off a loan early, so you won't get that money back if you change your mind on the upgrade, but if you choose a SIM only plan it will mean your monthly payments are cheaper going forward. Hope this helps

[Cleoriff]

@marvi0 

No it doesn't mean that.

The buy out fee means if O2 bought out your previous contract, which they did recently with customers who came from a third party seller like Carphone Warehouse.

If YOU paid your device off yourself, it's yours to keep.

Guide: How does O2 Refresh work? 

[Cleoriff]

@O2Tracey 

The Op said they paid off the device themself in their first post.

Therefore it's theirs to keep.

[marvi0]

Thanks guys still confused, so if I paid the device amount and cancel the upgrade, does that then mean I get back the device amount I paid as I want to revert back to the previous contract?. Sorry for sounding thick.

[Cleoriff]

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@marvi0 wrote:
Thanks guys still confused, so if I paid the device amount and cancel the upgrade, does that then mean I get back the device amount I paid as I want to revert back to the previous contract?. Sorry for sounding thick.

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As I said @marvi0  IF YOU paid off your old device in full it's yours to keep. Please refer to my posts. Thanks.

There is nothing to be confused about.

[KingAmo]

@marvi0
You're not sounding thick here. I'm as well confused on what's going on 😂.

I don't know much about upgrading as I haven't done some myself. But I do believe that when you upgrade, you pay of your previous contract in full hence the phone of the previous contract is yours. So if you decide to cancel the upgrade I don't think they will refund you any money, since you've settled of your debt earlier. So all you have to do is to take a SIM only contract to keep you going.

I hope this little helps