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14 day change of mind

rangerrace
Level 1: Joiner
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I wanted to cancel my new contract within 14 day, but I wanted to change my tariff to pay as you go.

On day 9 i called 202, a person I spoke to, said i will need a new sim card, after receiving my new payg sim card i was told to call 202 again to transfer my number. Yesterday i received my new sim card, I called them, in theory, transfer was done. I ask about some sort of confirmation about it to be sent on my email, but I didn't get anything, also my old sim still works. 

Tomorrow is day 14 with is last day to cancel contract, and I'm worried I will not be able to cancel it anymore.

Is there any way to check is cancellation if being processed?

 

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MI5
Level 94: Supreme
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Registered:

@rangerrace 

Use the social media links to check with o2 

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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