14 Day return

[Dazz66]

Hi, I'm sending a handset back ( 14 day return) but keeping my SIM card as I'd like to keep my new number, when can you choose your new handset? When your returned one has been recieved or when you have a ' Tracking number ' from your returned handset ?? Thanks

[Cleoriff]

@Dazz66

Info about changing your mind here https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

It does say here that you are able to exchange your device for a different one.

We understand that sometimes you may change your mind. That's why we have a 14-day change of mind period for all our customers. If you're not 100% happy with your purchase, you can get a refund or exchange your device for another model (additional fees may apply).

If you have further questions you may want to contact customer services https://www.o2.co.uk/contactus

[MI5 · Accepted solution]

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@Dazz66 wrote:
Hi, I'm sending a handset back ( 14 day return) but keeping my SIM card as I'd like to keep my new number, when can you choose your new handset? When your returned one has been recieved or when you have a ' Tracking number ' from your returned handset ?? Thanks

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When it says in your MyO2 that you can "upgrade now". http://www.o2.co.uk/myo2 

I assume you have approval from O2 to keep the sim card too?

[Cleoriff]

@MI5

I've edited my first post. No longer the same as your 'capture'....

[MI5]

Apologies, I was supposed to capture the OP 😞

[Cleoriff]

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@MI5 wrote:
Apologies, I was supposed to capture the OP 😞

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No matter, I just went back and checked the terms and conditions, hence the edit....:smileysad:

[Dazz66]

Thanks guys , I'm not sure if I answer individually or as a post reply so here goes, I was advised I can keep the SIM and use it in my old S6 , take any SD card out , box up , jiffy on the way, I've had a text to say it is , I was a tad confused so I rang back 1X but didn't ask the question I have on here . What made me call back is I've pretty much decided what handset I wanna go for but I wanted to check you ain't 're credit searched within a few days of having one done , I ain't got a bad credit file , but certainly I'm no Goldcard holder , so I was informed just keep my SIM, let my Direct debit go out * it's due b4 they'll recieve my return & that I won't be 're CChkd, just my £ Tariff will change from Nov, but I didn't wanna call back and ask when I could order, so thanks for the hands up guys

[Dazz66]

Thanks 😉

[MI5]

Yes, that's it, you'll be paying from now but will avoid the hassle of another credit check in quick succession, which most likely would fail due to the fact you've just had one very recently, regardless of your standing.