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12 month upgrade program

MikeF
Level 3: Thinker
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Hola slight_smile I’m on the 12 month upgrade plan with an iPhone X which is up soon, I know I have to return the device but does anybody know if it matters if the headphones or power plug are missing?

Thanks in advance,

Mike
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MI5
Level 94: Supreme
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@MikeF they only need the phone. Nothing else.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 122159 Posts
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Registered:

@MikeF they only need the phone. Nothing else.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

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MI5
Level 94: Supreme
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@MikeF make sure you remove your iTunes account and factory reset the phone too as per the T&C's here https://www.o2.co.uk/termsandconditions/rewards/yearly-upgrade-terms-and-conditions

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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MikeF
Level 3: Thinker
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Thank you, much appreciated 🙏
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