Solved: Re: 12 month upgrade program

MikeF · ‎16-03-2019

Hola

I’m on the 12 month upgrade plan with an iPhone X which is up soon, I know I have to return the device but does anybody know if it matters if the headphones or power plug are missing?

Thanks in advance,

Mike

MI5 · ‎16-03-2019

@MikeF they only need the phone. Nothing else.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎16-03-2019

@MikeF they only need the phone. Nothing else.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

MI5 · ‎16-03-2019

@MikeF make sure you remove your iTunes account and factory reset the phone too as per the T&C's here https://www.o2.co.uk/termsandconditions/rewards/yearly-upgrade-terms-and-conditions

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

MikeF · ‎16-03-2019

Thank you, much appreciated 🙏

O2

12 month upgrade program

Calls dropped soon as dialed

Access to billing / phone plan etc

Phone no longer tied to my account

O2 Travel (for O2 Travel Inclusive Zone) Bolt On

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