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Anonymous
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12 Free Web and Wifi Cancellation

I've currently got a iPhone 3G and my 12 months of free web and wifi finish on the 10th of January. I do not wish to continue this service so I tried to cancel it on the 6th by phoning 2425, the next day I got a text saying I could not be opt-ed out of it because I was not subscribed.

I then tried again on the 7th by texting WWWOF to 21300 and I've just woken up today and got another text message saying I cannot be opt-ed out because I am not subscribed.

I'm pretty much at a loss as to what to do next, do you have any ideas? Or have someone I can email to get this sorted out?
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Posts: 16,411
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Registered: ‎13-08-2008

12 Free Web and Wifi Cancellation

ring customer service would be best bet
iPhone 11 Pro 256gb on unlimited data
iPad Pro 11” 2018 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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Anonymous
Posts: 0

12 Free Web and Wifi Cancellation

Could you tell me what the number is please?
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Posts: 16,411
Topics: 294
Kudos: 1,848
Ideas: 6
Solutions: 1,312
Registered: ‎13-08-2008

12 Free Web and Wifi Cancellation

http://tinyurl.com/yd8csqe
on the o2 website contact us
iPhone 11 Pro 256gb on unlimited data
iPad Pro 11” 2018 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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Anonymous
Posts: 0

12 Free Web and Wifi Cancellation

Just got off the phone with O2 support, lovely woman handled my call and my bolt on will be removed tomorrow. Great support O2 I wish more companies were like you.
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Posts: 16,411
Topics: 294
Kudos: 1,848
Ideas: 6
Solutions: 1,312
Registered: ‎13-08-2008

12 Free Web and Wifi Cancellation

Glad you got it sorted

Just watch out for data charges unless you have gone to txt and web

And watch out for a 500mb cap on txt and web
iPhone 11 Pro 256gb on unlimited data
iPad Pro 11” 2018 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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Anonymous
Posts: 0

12 Free Web and Wifi Cancellation

My free 12 month wifi and web ends soon. Thinking of changing over to Simplicity sim £20, with web bolt on.
Do I have to cancel my free wifi and web? Or does it automatically end when I change over to Simplicity sim?
Also do I receive a new simplicity sim card? Or does the tariff just change on my iPhone?
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Posts: 16,411
Topics: 294
Kudos: 1,848
Ideas: 6
Solutions: 1,312
Registered: ‎13-08-2008

12 Free Web and Wifi Cancellation

ring to cancel or they may do it when you ring retentions to try and get the iphone simplicity 20, other payg have done so you then get the web/wifi and visual voice mail
iPhone 11 Pro 256gb on unlimited data
iPad Pro 11” 2018 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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Anonymous
Posts: 0

12 Free Web and Wifi Cancellation

ring to cancel or they may do it when you ring retentions to try and get the iphone simplicity 20, other payg have done so you then get the web/wifi and visual voice mail

Thanks Adam, Just rang o2 and cancelled my 12 month web/wifi when in ends in a few weeks.
Operator couldn't offer me the iPhone simplicity 20 and put me hold to go through to retentions. I then got cut off Smiley Mad

I rang 2302, is there a direct number for retentions?
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Posts: 79,799
Topics: 570
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Registered: ‎04-01-2009

12 Free Web and Wifi Cancellation

Well,you call 2202 free from your mobile to activate a bolt on so maybe they will cancel it for you or transfer you to the relevant department...unless its an automated service?