Solved: Re: 118 scam

Anonymous · ‎27-01-2017

hello there can anybody advise me what i can do re nearlly £1000 of 118 calls that have appeared on my bill and i did not make them thanks

MI5 · ‎27-01-2017

Call CS immediately to get an investigation launched
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎27-01-2017

Call CS immediately to get an investigation launched
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎27-01-2017

£1000? Absolutely ridiculous amount. 118118 via an O2 mobile costs £5.00 a minute.

I know you didn't make them but O2 will ask if anyone else could have access to your phone.

As said contact CS urgently.

Veritas Numquam Perit

Bambino · ‎27-01-2017

Something doesn't sound right about this. @Anonymous please call customer service to discuss these charges. Do not try to resolve this through Live Chat.

I DO NOT WORK FOR O2

jonsie · ‎27-01-2017

Has anyone else had access to your phone? Have you checked the phone logs? Do you Tugo on a PC that others have access to?

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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