Solved: £117 bill!

Anonymous · ‎15-11-2015

I had a bit of an issue with my direct debit recently and so without realising my payment had not come out on the 15th as planned. Upon noticing this I went onto My o2 and saw that I was over my monthly minute allowance by £14 (not surprised as I had needed to use my mobile much more than usual), so I quickly paid my bill presuming that this would reset my minutes/texts/data.

I continued to use my phone as normal, however using my minutes more sparingly in order to make sure I didn't go over my monthly allowance again (thank God) however on receiving my bill today I have seen that every single call I made after paying my bill has been charged at extortionate rates (£2-3 for few minute calls).

As I'm a student I really can't afford to pay £117 for a phone that I intentionally got to suit my budget. If anyone has any advice that would be greatly appreciated.

MI5 · ‎15-11-2015

Actually I mean 202 - Fat Fingers !!!!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎15-11-2015

Call CS on 203 to discuss your bill as we can't help with that, sorry.
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎15-11-2015

Actually I mean 202 - Fat Fingers !!!!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

viridis · ‎15-11-2015

Just to point out. Even if you dont pay your bill, your inclusive minutes still reset.

gindygoo · ‎16-11-2015

Oh dear that's a pickle. Well cs might give you a small goodwill gesture but they don't have to. I've also heard of them allowing you to pay in two halves but not over much longer than the bill was originally due.

Good luck.