1012632776 (KMM1108092642I15977L0KM)

[Anonymous]

we cancelled this tel in jan and moved over to vodaphone on a new iphone 6  once out 1 yr contracy expired-the new supplier told us that they would transfer the old number across and that there was nothing for us to do accordingly as we have ceased to use the old phone there is no bill owing to yourselves as we are now payinf since jan the new contract

thanks inga

[Anonymous]

HI @Anonymous welcome to the community
This is just a community forum and we do not work for o2 all we can do is advise you.
If you would like information on you o2 account you can ring o2 customer service who would be happy to help.

Customer ServiceFrom your O2 mobileNumber:  202
Customer ServiceFrom a landlineNumber:  0344 8090202 
Customer ServiceFrom abroadNumber:

+44 3448090202

Hope you get this sorted 

[Cleoriff · Accepted solution]

Hi @Anonymous 

This is a customer to customer forum. We have no access to your account.

To discuss this further with the correct people please contact O2 directly via this route

http://www.o2.co.uk/contactus

Do not use Live chat

More information here on cancelling your contract with O2

Cancel contract

[Anonymous]

Did you ask o2 for, and use, a PAC (port authorisation code) to move your number to Vodafone? You would have needed to request this, Vodafone would not have been able to do this for you.

Are you using your old number now with Vodafone? @Anonymous

[jonsie]

I'm presuming you have received a bill from O2 so it sounds as though notice wasn't given. You really need to call and speak to customer service. Don't use live chat for this.

[MI5]

Is your new Vodafone phone using your old o2 number or a new one?

[Anonymous]

Post 4

[MI5]

I was just making it clearer.

[Anonymous]

Touchè