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Anonymous
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Accepted Solution

£10 credit not applied following purchase of new phone.

Hello,

 

I bought a Microsoft Lumia 640 and £10 credit via the O2 website and received the phone via courier last week. I then ported my Pay & Go number to my new handset.

 

The credit has not yet been applied and I am unable to make calls or send text messages, and do no want to pay twice.

 

Does anyone have any advice of how this can be resolved?

 

Thank you,

 

Josh

Posts: 109,082
Topics: 561
Solutions: 14,438
Registered: ‎04-04-2012

Re: £10 credit not applied following purchase of new phone.

Try Live Chat.
Details on link http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Anonymous
Posts: 0

Re: £10 credit not applied following purchase of new phone.

Hi @Anonymous how are you getting on with this? Did you use live chat?