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£10 credit not applied following purchase of new phone.

Anonymous
Not applicable

Hello,

 

I bought a Microsoft Lumia 640 and £10 credit via the O2 website and received the phone via courier last week. I then ported my Pay & Go number to my new handset.

 

The credit has not yet been applied and I am unable to make calls or send text messages, and do no want to pay twice.

 

Does anyone have any advice of how this can be resolved?

 

Thank you,

 

Josh

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MI5
Level 94: Supreme
  • 143442 Posts
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Registered:
Try Live Chat.
Details on link http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 143442 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
Try Live Chat.
Details on link http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 3
2,785 Views

Anonymous
Not applicable
Hi @Anonymous how are you getting on with this? Did you use live chat?
Message 3 of 3
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