Solved: £10 credit not applied following purchase of new p...

Anonymous · ‎21-09-2015

Hello,

I bought a Microsoft Lumia 640 and £10 credit via the O2 website and received the phone via courier last week. I then ported my Pay & Go number to my new handset.

The credit has not yet been applied and I am unable to make calls or send text messages, and do no want to pay twice.

Does anyone have any advice of how this can be resolved?

Thank you,

Josh

MI5 · ‎21-09-2015

Try Live Chat.
Details on link http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎21-09-2015

Try Live Chat.
Details on link http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎24-09-2015

Hi @Anonymous how are you getting on with this? Did you use live chat?

O2

£10 credit not applied following purchase of new phone.

Access to billing / phone plan etc

Phone no longer tied to my account

O2 Travel (for O2 Travel Inclusive Zone) Bolt On

Error code 14

replacement sim card