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Billiejo
Level 1: Joiner
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Registered:
Hi I've got samsung a6 tablet just upgraded ordered phone today but I can't use my tablet it is saying that it's stopped I'm paying 6.74 a month I can't use it
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Cleoriff
Level 94: Supreme
  • 122360 Posts
  • 824 Topics
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Registered:

If you've upgraded the phone you have probably lost the number for the tablet

You need to call O2 on any number in this guide

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

 

 

Veritas Numquam Perit

Girl in a jacket

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Cleoriff
Level 94: Supreme
  • 122360 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

If you've upgraded the phone you have probably lost the number for the tablet

You need to call O2 on any number in this guide

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

 

 

Veritas Numquam Perit

Girl in a jacket
Message 2 of 2
231 Views