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Level 1: Joiner
Posts: 2
Registered: ‎27-04-2019
Accepted Solution

02

Been with 02 for decades mostly happy with service but just had nightmare with my upgrade and trying to get anything resolved just adds to stress happy with contract happy with new device but getting run round for days with o2 recycling leading me to get them to send phone back and I will be sending my new device back and going elsewhere my main concern is nobody at 02 actually seems to care it never used to be like this and as a business if they can’t look or try to help customers they will slowly go to wall had curtesy call the other morning after asking for pac code the night before sadly missed this call and if you phone back just get voicemail to phone o2 and you just go round in circles with people who don’t seem to be answer basic questions or have aurthority to help don’t no where to turn so will be going elsewhere which seems a shame but need my sanity 

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Posts: 95,454
Topics: 543
Solutions: 12,094
Registered: ‎04-04-2012

Re: 02

@Badger123 

How to get PAC here Guide: How to get your PAC 2019 Update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Community Manager
Posts: 6,643
Registered: ‎18-02-2016

Re: 02

You shouldn't have any problems if you follow the advice posted above @Badger123 but if anything else comes up please let us know. wink

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Level 1: Joiner
Posts: 2
Registered: ‎27-04-2019

Re: 02

My original post wasn't realy about pac code but thanks anyway