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Level 1: Joiner
Posts: 2
Registered: ‎07-12-2018
Accepted Solution

02

Hi i just wanna know can you cliam for 02 bring down i got told that if you are on 02 then that you can cliam
Posts: 87,664
Topics: 532
Solutions: 11,159
Registered: ‎04-04-2012

Re: 02

No need to claim.
It will be added to your bill automatically.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 2
Registered: ‎07-12-2018

Re: 02

I am on pay month sim
Posts: 69,889
Topics: 547
Solutions: 3,412
Registered: ‎04-01-2009

Re: 02

You will see 2 days credit on your January bill.

Posts: 71,721
Topics: 677
Registered: ‎14-01-2013

Re: 02

Official statement here from @EmilieT

 

Hi everyone, 

 

We’re very sorry about yesterday’s data issue. We understand how important it is to stay connected, especially at this time of year. 

We will be in touch with our customers shortly to share: 
• For our Pay Monthly customers, SMB business customers and mobile broadband customers we will be crediting two days of monthly airtime subscription charges by the end of January 
• For our Pay As You Go customers we will be giving a 10% credit on a top-up in the New Year and will let our customers know when it is available 
• For our Pay As You Go mobile broadband customers we will be giving a 10% discount on a Bolt On purchase in the New Year and will let our customers know when it is available 

We’d once again like to thank our customers for their patience. We’re doing all we can to make sure this issue doesn’t happen again 

*The Game Is On*


Moderator
Posts: 51
Registered: ‎28-09-2018

Re: 02

Thanks for reporting issues with the network. As others have mentioned above, we have an official topic about this so we're locking this thread to keep the conversation in one please. Please use this thread for updates and to share your feedback. 

 

Thanks, 

 

The community team.