02

[Anonymous]

Can i please ask if anyone has had good customer service from 02 and what was the issue and how did you resolve it?

Apparently I have topped up a day early on my monthly bundle I have with 02 of £20.  Due to this they will not refund me the money or move it forward for this month.  I do not have the funds to top up again, I was hoping that there would be some customer loyalty and assistance.

Instead I have to wait 24hours for supervisor to call me.  I have been a loyal customer for 19 years with 02 and felt that they would be more help

Anyone can give some advice well appreciated.

[MI5]

Honestly I've had good and bad.
For general questions and advice the best help is on here.
For account based issues it's best to call CS (early mornings are best) and speak to an advisor.
If you fancy a laugh and have time to spare you can use live chat, but their info isn't always all that reliable.

[Cleoriff]

I am pretty much the same with good and bad experiences.Luckily I always come here for help and advice. Always the best bet...