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02 tablet loss through delivery

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Anonymous
Not applicable

on ‎08-11-2017 15:30

on ‎08-11-2017 15:30

Hi i ordered a tablet and sim and was suppose to be delivered on monday but it looks like it has been losted through posatage so will the tablet get blocked or will it just be the sim
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jonsie
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on ‎08-11-2017 15:44

on ‎08-11-2017 15:44

You need to call customer service to report it. Have the couriers told you it's lost? Or has it just not been delivered? It could possibly be out of stock but call them asap.

http://www.o2.co.uk/contactus

Official Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
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jonsie
Level 94: Supreme
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on ‎08-11-2017 15:44

on ‎08-11-2017 15:44

You need to call customer service to report it. Have the couriers told you it's lost? Or has it just not been delivered? It could possibly be out of stock but call them asap.

http://www.o2.co.uk/contactus

Official Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
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on ‎08-11-2017 15:53

on ‎08-11-2017 15:53

How to report it here. Do it immediately as you are still liable as the account will be active https://community.o2.co.uk/t5/Other-Products-and-Services/Lost-or-Stolen-O2-Device-How-to-Report-it/...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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PhoneChanger
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on ‎08-11-2017 16:16

on ‎08-11-2017 16:16

Did you get tracking for this? and if so what does the tracking say?

O2 are responsible until you sign receipt of the delivery (assuming they were all sent together, and were sent signed for)
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MI5
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on ‎08-11-2017 16:19

on ‎08-11-2017 16:19

If you check your MyO2 http://www.o2.co.uk/myo2 I guarantee you already have a bill for it.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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