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Level 1: Joiner
Posts: 6
Registered: ‎19-04-2014

Re: 02 signal gone but network says working fine

Hi everyone, thanks for the ideas. I'm in the process of finding out if others on 02 are having similar issues and getting them to complain. I've tried 02 Ask but it only works if you've got 1 mobile number and I've got two registered on my account. I'll keep you posted if I get any joy.
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Posts: 79,724
Topics: 570
Solutions: 3,783
Registered: ‎04-01-2009

Re: 02 signal gone but network says working fine


@rusty51 wrote:
Hi everyone, thanks for the ideas. I'm in the process of finding out if others on 02 are having similar issues and getting them to complain. I've tried 02 Ask but it only works if you've got 1 mobile number and I've got two registered on my account. I'll keep you posted if I get any joy.

Yes unfortunately Ask has limitations. I think an update is needed.

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Posts: 98,523
Topics: 545
Solutions: 12,411
Registered: ‎04-04-2012

Re: 02 signal gone but network says working fine

I’m in the same boat with regards to O2 Ask unfortunately.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 84,524
Topics: 716
Registered: ‎14-01-2013

Re: 02 signal gone but network says working fine

O2 Ask certainly needs a review. It isn't a replacement for Tu in any way shape or form, Personally I'm not too bothered whether it works abroad or not (selfish I know.... but that no longer affects me)

However, it should be available to every O2 customer regardless of phone, tariff, or more than one number linked to accounts.

*The Game Is On*

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