My elderly mum lives in a rural area but has always been able to get a good signal until now. For the last 2 weeks the signal has gone. We've switched phones off and back on and tried 4 other different makes and models of phones but now none of them have got a signal where once they could make and receive calls, texts etc. We've even been able to get 4G on two of the phones in the past but not any more. we've raised several complaints with 02 but all it says is they couldn't find a fault !! Whats going on with the signal ? Help please
There is also a community guide here which may help https://community.o2.co.uk/t5/How-to-Guides/How-can-I-sort-out-my-network-issues/ba-p/1014088
If you aren't getting a good service then you need to make an official complaint https://www.o2.co.uk/how-to-complain
Veritas Numquam Perit
Thanks, I already have the My02 app. That's what I've used to complain before.
Then use the official complaints route @rusty51 You can use Resolver in the link I gave you
They are known to get good results whenever possible Resolver
Currently you are paying for a service which you aren't getting
Also think about using O2 Ask. Also given in my post above
Veritas Numquam Perit
Hello I feel very sorry for you !! I am having just the same problems.Almost 6 weeks now!! I have spent hours on the phone,web chats apps All to no avail! Fobbed off at every turnJust dreadful I don't know what's going on either. I am not one to use these such forums but I did at the weekend and someone suggested I email the CEO Mark Evans. I had been asking for his email and phone number and got nothing from O2- they flatley refuse. However at someone else's suggestion I looked it on I think ceoemail.com. anyway did that emailed today and got the most positive response in all this time! Got reply back very quickly and a phone number too. !
Hi @rusty51, I just wanted to check if you made any progress with this since you last posted?
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