02 premier service

[Fatima52]

Why am I been changed £33 for premium service which if you check I have never used at all so do not understand this I am 72 years old and can not afford bills like this, we don’t use our heating at our flat as we can’t afford it and eat at the same time so please look into this thank you Alan **************

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

[MI5]

@Fatima52 

This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

Guide: Have you fallen for or been conned into a premium rate scam? What to do next 

[TallTrees]

Hi there @Fatima52 

Welcome to the o2 Community forum 

It is possible that you have been a victim of a scam. You should ask o2 customer services to place a premium BAR on your phone so that it won't pay for premium numbers. 

Call here 

Guide: How to find help & contact O2

OR if you are on social media? 

HERE

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) 

OR PHONE HERE 

them on 202 or 0344 809 0202 (contract) 

4445 or 0344 8090222 (PAYG)

READ HERE ALAN...

Guide: Have you fallen for or been conned into a premium rate scam? What to do next 

BEST WISHES 

[MI5]

@Fatima52 

You can ask O2 to place a bar on your account to prevent this.

Guide: Tips to avoid unexpected charges on your bill 

Guide: O2 BARs 

This website can also help https://psconsumers.org.uk/