20-01-2024 09:18 - last edited on 20-01-2024 18:43 by Mike_T
Why am I been changed £33 for premium service which if you check I have never used at all so do not understand this I am 72 years old and can not afford bills like this, we don’t use our heating at our flat as we can’t afford it and eat at the same time so please look into this thank you Alan **************
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20-01-2024 20:19
This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202
Guide: Have you fallen for or been conned into a premium rate scam? What to do next
20-01-2024 21:49 - edited 20-01-2024 21:51
20-01-2024 21:49 - edited 20-01-2024 21:51
Hi there @Fatima52
Welcome to the o2 Community forum
It is possible that you have been a victim of a scam. You should ask o2 customer services to place a premium BAR on your phone so that it won't pay for premium numbers.
Call here
Guide: How to find help & contact O2
OR if you are on social media?
HERE
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
OR PHONE HERE
them on 202 or 0344 809 0202 (contract)
4445 or 0344 8090222 (PAYG)
READ HERE ALAN...
Guide: Have you fallen for or been conned into a premium rate scam? What to do next
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20-01-2024 21:54
You can ask O2 to place a bar on your account to prevent this.
Guide: Tips to avoid unexpected charges on your bill
This website can also help https://psconsumers.org.uk/