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Level 1: Joiner
Posts: 3
Registered: ‎16-04-2018
Accepted Solution

02 online

Does anyone know what 02 (ie 0 number symbol, instead of O2 usual seen with capital letter O) online is. I have been having payments taken from my account since at least Apr last year & I cant work out who they are paid to. 

I have  been very unwell for a while so do not know when it started, who set it up or whatever.

 

Thanks

 

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Posts: 101,925
Topics: 550
Solutions: 12,994
Registered: ‎04-04-2012

Re: 02 online

You need to call customer service immediately as you may be getting scammed.
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 67: Unsung hero
Posts: 15,343
Registered: ‎31-03-2010

Re: 02 online

@LW34 You need to contact customer service asap.

Also take a look at this link: https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

I DO NOT WORK FOR O2



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Level 1: Joiner
Posts: 3
Registered: ‎16-04-2018

Re: 02 online

Thanks very much for your reply. Im so frustrated as pre-illness i would never have fallen for anything like this but i seem to be an easy target for this type of thing.
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Level 1: Joiner
Posts: 3
Registered: ‎16-04-2018

Re: 02 online

thanks in addition for the additional website info. I shall get straight onto this. thanks for taking the time to reply.
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Posts: 87,968
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Registered: ‎14-01-2013

Re: 02 online

Hope all goes well for you @LW34 heart

*The Game Is On*

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Registered: ‎04-01-2009

Re: 02 online