on 04-10-2010 17:44
Then, making matters worse, when I got home and clicked on my 02 web account and tried to email 02, it demanded to know when, how and how much my last top up was. The top up history on my 02 had beed wiped also.
HOWEVER, the front page of my 02 account shows a balance of £29.47, as does calling 0844 809 0222 (which costs - of course)though all lines are busy!
What on earth is 02 doing? Anyone else suffering from what is clearly a system glitch?
on 05-10-2010 11:39
"The problem you're facing might be if you haven't topped-up your
account for 999 days or didn't make any chargeable call for more than
six months it gets automatically disconnected.
I'll be pleased to send you a new SIM card with a new mobile number
absolutely free of cost." (plus a load of "security" conditions to be met)
Well I had met both these conditions, which I can't find in the online Terms & Conditions.
So it looks like 02 may have a system fault which will affect others.
I had £29.47 Credit. A £10 top up this morning got the phone working again.
A complaint to OFCOM is on its way.
PS prking of MERG? !
on 05-10-2010 18:57
What you need to do is use the O2 formal complaints procedure as detailed in your terms and conditions. If that doesn't get a result you can take the complaint to Otelo, who will make a decision.
on 05-10-2010 19:00
Perhaps there is something completely different happening here, what exactly happened when you dialed?
on 17-10-2010 20:39
on 17-10-2010 21:55
If you check your terms and conditions you will see that in two seperate places, it says that the service is subject to a minimum top-up. o2 seem to define this as one top-up every 999days. Although, someone has said this is changing to once every 25years( I don't know whether thats true). Neither seem particularly onerous to me.
on 18-10-2010 11:56
02 have owned up to having a problem with some Pay & Go accounts for which they gave me a free £5 top up. Only when I showed them proof of having topped up in the last 3 months, and made a chargeable call within the last three weeks did I get this apology though.
They also admit that the 999 days top up and 6 month chargeable call is NOT in the T & Cs for my type of account.
on 18-10-2010 15:47
I make an unnecessary chargeable call at least once a month,-just to be on the safe side!
I have £16 in my balance, but also a voucher for £10 from O2 dated May 2010 which states it is valid for one year. But written on it by the helpful manager of the nearest O2 shop is the dire warning that I MUST use it by Nov 4th 2010 (6months after my last May top-up) or I will lose the voucher value AND my Sim connection as before. So of course I will do so,-- but please,-- where in T&C does it state this.? Calls to O2 are a waste of time--no one in person or by e-message wants to help at all.
Thank you. 80 year old Dottee
on 18-10-2010 17:30
If you don't use them the top-up vouchers expire but they are not linked to your pay and go account until you credit it with the voucher.
As to disconnection. See points 7.1 and 7.3 of the standard airtime terms and conditions. Read 7.3 in conjunction with the various general terms and conditions which mention the minimum top-up. As I say, I don't believe one top-up every two and a half years is particularly onerous.