02 direct debit email

[Baldrico]

Received an email today saying there was a problem taking payment and direct debit cancelled and to set up a new direct debit in my02. I had an email in December saying 02 were cancelling direct debit (something to do with airtime etc) and starting a new one and I didn’t need to do anything. Anyone know what’s going on?

[MI5]

@Baldrico 

There are changes being made when customers are transferred to the new billing system.

This looks like something you’d need to call O2’s customer service team about – give them a call on 202, 0344 809 0202, or specific payment management number 0800 902 0217 / 0800 032 5302
Thanks

[Lynn23]

I have had the same one this morning but there wouldn't be an issue in my bank taking it out so not sure why I would have received this. 

[TraceyL]

I've had the same. Been holding on customer service number for 30 mins, still no reply. 

[pgn]

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@TraceyL wrote:

I've had the same. Been holding on customer service number for 30 mins, still no reply. 

Try the O2 Social Media Team on Facebook or Instagram or Twitter/X, @TraceyL - link just below has the ways, and hound them every so often until you get a response before giving them details they ask for via a direct or private message.  Good luck!

[Baldrico]

So apparently there’s an error at billing end and direct debit has not been changed over and wanting me to pay today. Eh no 02 sort your s**t out.

 You don’t need to do a thing according to the email. Glad I’m leaving 02 is a joke of a company now with very poor customer service!

[pgn]

Leaving O2 always means a final bill, as charges in advance and any arrears often do not exactly match, with a refund to you as a result. Normally that goes into your bank automatically. How will you collect that, without undue hassle, if your DD details are incorrect and, as you will have left, your MyO2 access has been removed (as is standard practice when you terminate your contract Guide: Cancelling Your Contract), @Baldrico? 

[Baldrico]

@pgn @My app no longer works. My02 shows no products or services listed. After several attempts to remedy this with customer services I had enough so gave 30 days notice to the retention team. This direct debit fiasco just confirms I’m making the correct choice and I’ll forgo any refund. Been with 02 more years than I care to remember both payg and contract but I’m done

[pgn]

Understandable, @Baldrico - time to "cut bait and run" I guess. Good luck with whomever gets your business that is not O2 👍