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O2 are now awlful, iPhone 13 pro max that I have had to disable most of the features, delete photos and music to try and address the issue. I have been complaining months about this. I can wait 130 seconds for a page to load, if it actually loads. Most if time apps stall, internet blue bar just stops. Checking o2 status says mast has issues and bring fixed, this message has been displayed for months!!! I was told by the Maidstone o2 shop the ME6 mast is over subscribed and congested with traffic!!! But o2 say there’s nothing wrong, blamed handset, took it to Apple in Bluewater yesterday and guess what, phones ok but reports network errors! I need out of this contract on the grounds I’m paying good money for a bad service. Definitely not better connected!
Also some tips here on what factors in your house may be affecting your phone's data connection: Guide: Do you have poor coverage / signal Indoors? This may help Explain / resolve it
Other advice above this answer also applicable. Good luck!
To get out the of the contract you will need to pay in full the device plan and then you can cancel, and move to another network.
Avoid Voda as they probably use the same mast that is down, and to be fair the shop staff wont know anymore than customer services, they will be just talking any old rubbish to get you out of the shop.. And that is one hell of an area to be covered by just one mast... In fact there are quite a few...
There is a large part of that area that has no / fringe o2 coverage as the masts dont relay the radiowaves out to some of it.
Is this internal or outdoor you are having problems?
A mast can take months to fix, with parts availability, your local council or the land owner giving permission to o2 to access it / dig things up....