02 can't find my payment

MrsDoyle · ‎11-09-2019

I paid my bill using the sort code and account number given. And used my mobile number as reference. (As community manager Martin wrote here before)
Barclay's confirm payment has been done. Amount is clearly taken from my account.
Still 02 can't find it... so they sent Moorcroft debt recovery to chase me.
There is no GED except for my reference number(mobile)
What stone age system is 02 using when they can't find a payment when they do have: exact amount, reference number(unique mobile number) and pay date?
I'm not paying twice. That's for sure. It's £155...

Ombudsman next then.
Stupid giving us sort codes and account numbers and saying mobile number as reference is ok when it's clearly not...

MI5 · ‎11-09-2019

@Martin-O2 @EmilieT @Marjo ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎11-09-2019

Thanks for the tag on this one @MI5

@MrsDoyle I can get someone to look into this for you! I'll need a few details so I'll send you a message so we can discuss further.

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02 can't find my payment

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