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02 billing

Kel0000
Level 1: Joiner
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on ‎18-05-2020 13:23

on ‎18-05-2020 13:23

As I recieved my phone on the 15th and I set everything up I had an email that my bill was ready and to go to my 02 to pay the bill but as I set my 02 up I noticed that there was three different Bill's with three different dates they need to be payed on but my bill should only be one a month so am confused plus I still need to pay the first bill and dont know which of the Bill's i need to pay
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MI5
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on ‎18-05-2020 13:26

on ‎18-05-2020 13:26

@Kel0000 

We can't see accounts on here.

Give O2 a call please Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
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Kel0000
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on ‎18-05-2020 13:39

on ‎18-05-2020 13:39

I've tried to call 4 times and as I'm about to go threw it says bye and hangs up
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MI5
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on ‎18-05-2020 13:42

on ‎18-05-2020 13:42

@Kel0000 

Have you tried this number ?

0800 587 4005

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Kel0000
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on ‎18-05-2020 13:43

on ‎18-05-2020 13:43

Yes that's the number
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MI5
Level 94: Supreme
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on ‎18-05-2020 13:45

on ‎18-05-2020 13:45

Just keep trying then, or any of the other numbers.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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LukasB
Former Staff
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on ‎22-05-2020 15:54

on ‎22-05-2020 15:54

Hey @Kel0000 just checking in on your query. Did this get sorted or do you still need assistance with this?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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