on 12-06-2015 00:59
on 12-06-2015 00:59
Solved! Go to Solution.
on 12-06-2015 01:05
on 12-06-2015 01:01
on 12-06-2015 01:01
on 12-06-2015 01:05
on 12-06-2015 05:27
on 12-06-2015 05:27
A good guide here as to the different payment methods. You can't pass the blame onto o2 for non payment. They make things easy for you by setting up a direct debit, cancel it and you find yourself in your present situation no matter how well your intentions to pay by the due date.
http://community.o2.co.uk/t5/Discussions-Feedback/Ways-to-pay-guidelines/m-p/874982#U874982
on 12-06-2015 05:31
@viridis wrote:
Yes you can pay online in Myo2 on the left pane.
However this can be avoided by leaving your direct debit in place as unlike O2, Vodafone will give you a penalty fee of £5 per month for NOT using direct debit.
Now THAT'S "trapping you into giving them more money"
Well I never knew that
Perhaps that's something that O2 should adopt
on 12-06-2015 05:40
on 12-06-2015 05:40
Many companies give you incentives to pay a lesser amount when via direct debit. Virgin media, British Gas etc.
They class it as an incentive not a penalty....
12-06-2015 06:19 - edited 12-06-2015 06:44
12-06-2015 06:19 - edited 12-06-2015 06:44
It seems old fashioned nowadays to pay any other way:
http://conversation.which.co.uk/money/paperless-banking-direct-debits-cheaper-bills/
Perhaps we'd see fewer complaints on here, if people were incentivised to pay by direct debit. Let's face it, they're not paying much attention to the terms and conditions that they signed up to, and O2 are letting them get away with it (until it's too late to stop this kind of action). So maybe it's time that O2 changed its approach.
Edit: to add clarification.
on 12-06-2015 06:48
on 12-06-2015 06:48
The I couldn't agree more. ...Cancel the direct debit and get clobbered with a bill for the full amount immediately, not just when a payment is weeks overdue. Write that into the t&c's!
on 12-06-2015 08:50
on 12-06-2015 08:50
on 12-06-2015 10:17
on 12-06-2015 10:17