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Anonymous
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02 are stupid

Can't pay phone bill if calling is barred, no way to pay online, is this there way of trapping us into giving them more money
Anonymous
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Re: 02 are stupid

Really disappointed defo thinking of changing to Vodafone they have more coverage around the uk
Posts: 13,412
Topics: 83
Registered: ‎14-01-2014

Re: 02 are stupid

Yes you can pay online in Myo2 on the left pane.
However this can be avoided by leaving your direct debit in place as unlike O2, Vodafone will give you a penalty fee of £5 per month for NOT using direct debit.
Now THAT'S "trapping you into giving them more money"



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Posts: 84,493
Topics: 580
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Registered: ‎04-01-2009

Re: 02 are stupid

A good guide here as to the different payment methods. You can't pass the blame onto o2 for non payment. They make things easy for you by setting up a direct debit,  cancel it and you find yourself in your present situation no matter how well your intentions to pay by the due date.

http://community.o2.co.uk/t5/Discussions-Feedback/Ways-to-pay-guidelines/m-p/874982#U874982

Anonymous
Posts: 0

Re: 02 are stupid


@viridis wrote:
Yes you can pay online in Myo2 on the left pane.
However this can be avoided by leaving your direct debit in place as unlike O2, Vodafone will give you a penalty fee of £5 per month for NOT using direct debit.
Now THAT'S "trapping you into giving them more money"

Well I never knew that  Smiley Surprised

 

Perhaps that's something that O2 should adopt  Smiley Wink

Posts: 84,493
Topics: 580
Solutions: 4,309
Registered: ‎04-01-2009

Re: 02 are stupid

Many companies give you incentives to pay a lesser amount when via direct debit. Virgin media,  British Gas etc.

They class it as an incentive not a penalty....

Anonymous
Posts: 0

Re: 02 are stupid

[ Edited ]

It seems old fashioned nowadays to pay any other way:

http://conversation.which.co.uk/money/paperless-banking-direct-debits-cheaper-bills/

 

Perhaps we'd see fewer complaints on here, if people were incentivised to pay by direct debit. Let's face it, they're not paying much attention to the terms and conditions that they signed up to, and O2 are letting them get away with it (until it's too late to stop this kind of action). So maybe it's time that O2 changed its approach.

 

Edit: to add clarification.

Posts: 84,493
Topics: 580
Solutions: 4,309
Registered: ‎04-01-2009

Re: 02 are stupid

The I couldn't agree more. ...Cancel the direct debit and get clobbered with a bill for the full amount immediately, not just when a payment is weeks overdue. Write that into the t&c's! 

Anonymous
Posts: 0

Re: 02 are stupid

You should have a direct debit then you will not have this problem of missing payments & being cut off.

Sadly it's your fault for not keeping up with the payments & I don't know why you think changing networks will solve the problem because you will face the same there
Posts: 116,712
Topics: 574
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Registered: ‎04-04-2012

Re: 02 are stupid

You can contact O2 CS from a landline or payphone.
Details on link http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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