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02 Refresh Device pay off

Anonymous
Not applicable

Hello all

 

Just have a quick question, why when i go onto the O2 app and go through to pay off device does it then ask me to pick a new contract?

 

I have confirmed with O2 the settle amount for the device which is whats stated on the app, but it then still asks me to pick a new plan. I am on Refresh O2 again have confirmed this

 

 

Thanks

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MI5
Level 94: Supreme
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Registered:
The system assumes you are paying off to upgrade you phone.
You can make the payment by calling customer service on 202 or by going in store too.
Other ways to pay here
https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-pay-my-bill-or-Ways-to-pay-guidelines...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 123865 Posts
  • 611 Topics
  • 20064 Solutions
Registered:
The system assumes you are paying off to upgrade you phone.
You can make the payment by calling customer service on 202 or by going in store too.
Other ways to pay here
https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-pay-my-bill-or-Ways-to-pay-guidelines...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

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Anonymous
Not applicable

Hi @Anonymous my guide here will help explain Refresh 

 

https://community.o2.co.uk/t5/Discussions-Feedback/A-Guide-To-O2-Refresh/td-p/877701

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