02 Redeem

[Conan]

Hi,

Wonder if anyone can help me. I have redeemed the O2 £200 Mastercard, it is due to be sent to my main email. 

This address has basically been hacked on me and cannot gain entry to it anyone.

Is there a way I can change the address that this is sent on? 

[MI5 · Accepted solution]

@Conan 

Contact details here https://www.o2redeem.co.uk/about/frequentlyaskedquestions/?campaigncode=o2paym03

[pgn]

All the details I know of here, @Conan - Within 14 days of purchase, customers will receive email and SMS with instructions on how to obtain digital Gift card, and customers must claim Digital Gift Card within 30 days of receiving the instructions and then activate the card within 90 days. Digital Gift Card is issued by GVS Prepaid Ltd, an Electronic Money Institution authorised in the UK by the Financial Conduct Authority with Firm Reference number 900230, pursuant to license by Mastercard International Incorporated. Mastercard® is a registered trademark of Mastercard International Incorporated Further terms and conditions apply, see https://www.o2redeem.co.uk/about/termsandconditions#cardterms Offer not available on selected customer platforms (including 360 platform).

Also see FAQ's here https://www.o2redeem.co.uk/about/frequentlyaskedquestions/?campaigncode=o2paym03

What happens if I change my email address or mobile number, do I still qualify?

You will be invited to claim by email and SMS within 14 days of purchasing an eligible product, using the current information held for you. You will be able to update your email address and mobile number at the point of claim, but if you do not receive an invite to claim within 14 days of purchase you can contact us on 0345 600 2098** or email help@o2redeem.co.uk. We can check your details, update them, and reissue your invite to claim.

Lines are open Monday-Sunday 8am-8pm.

Hopefully they can help you - good luck!