hi there, a little bit late to send a reply, but I’ve only just read this. To be honest I have no real answer that’s an identical problem. The only difference being I will send an iPad and I don’t actually have an account with O2 at all.I was told it was being sent to the fraud department about two months ago and I have been ringing the customer services department regularly for updates.
The iPad was delivered mid December and left on my doorstep by DHL. Since then l have been told by o2 l would hear from their fraud department within 10 days, then 3 days, then 28 days and then 3 days! The last one being 2 weeks ago.
In the meantime I have had numerous letters threatening me with being cut of (l have never been on ( I’m with EE), court action, bailiffs, selling the debt to another company and reminding me that it would affect my credit score! When l ring to say l find the letters intimidating, and request to speak to their fraud department, l get put off by being told they can’t tell me anything as it’s being ‘investigated’. So l know how you feel. I am on the forum in search if help, and one person is trying for me.
If your daughter’s issue is sorted, l would be really grateful if you could give me any ideas as to where to go next. Thanks for reading this.
