on
09-12-2019
01:03
- last edited on
09-12-2019
08:11
by
DanielPA
on
09-12-2019
01:03
- last edited on
09-12-2019
08:11
by
DanielPA
I have had my phone stolen by the police I need a new 1 sent out and there is no way of contacting 02 threw the chat THEY ARE USELESS. NO HELP WHAT SO EVER. I AM Not Happy. I Have a been a paying my bill for over 3 months and not used my phone 1se
Solved! Go to Solution.
on 09-12-2019 13:53
on 09-12-2019 13:53
Hey @rythemgangstar to clarify things around this one I wouldn't advise reporting the handset as stolen. O2 have a process for dealing with Police retained handsets and will be able to arrange a new sim for you. Please contact customer services and explain the situation and they will be able to help.
Guide: How to find help & contact O2
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help
If you'd like to take part, why not register?
on 09-12-2019 02:03 - last edited on 09-12-2019 13:29 by Martin-O2
If you want to contact O2, you’re best off ringing pay monthly customer service on 0344 809 0202 or PAYG on 0344 8090222 If you ring first thing you stand a better chance of getting through without a long wait!
on 09-12-2019 03:24
on 09-12-2019 13:53
on 09-12-2019 13:53
Hey @rythemgangstar to clarify things around this one I wouldn't advise reporting the handset as stolen. O2 have a process for dealing with Police retained handsets and will be able to arrange a new sim for you. Please contact customer services and explain the situation and they will be able to help.
Guide: How to find help & contact O2
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help
If you'd like to take part, why not register?