Solved: web top up

Anonymous · ‎22-04-2017

hi

i can not do web top up

it says that the number is not prepayeble number

MI5 · ‎22-04-2017

Check the number you are using is correct and also check the ways to pay help here https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-pay-my-bill/ba-p/1014090 (scroll down for PAYG).
If still no joy, give customer services a call http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎22-04-2017

Check the number you are using is correct and also check the ways to pay help here https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-pay-my-bill/ba-p/1014090 (scroll down for PAYG).
If still no joy, give customer services a call http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎22-04-2017

Did you purchase the number through an auction site?

MercedesS · ‎02-05-2017

hello @Anonymous, are you still having issues? Did any advice help you out?

Thanks for letting us know

And thanks @Anonymous & @MI5 for being always there helping!

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