on 20-03-2017 18:48
I have just made a phone call and it has taken money off my balance instead of my free minutes do you know what time i can use it in the evening to call (i had 117 minutes left to use
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20-03-2017 18:56 - edited 20-03-2017 18:57
Hi there, if you think there's a fault with billing the best bet is to call up customer services on 4445 for payg or 202 for pay monthly/contract.
It may just 'catchup' but tbqh I'd not be waiting and hoping for that, I'd be on the phone finding out why it was wrongly deducted from my balance.
Just edited to add: obvs yours is payg so it's 4445 that you need to dial to speak to an advisor.
on 20-03-2017 18:58
Xperia Z5 Dual (O2 & Sfr) and Z3 Tablet (Three UK)