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payment

Anonymous
Not applicable

I made a full payment on Thursday 15 of June. Today it shows still not received.  money was taken from my bank account on Thursday. this is first time when the payment is going so long time. why?

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jonsie
Level 94: Supreme
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You really need to contact customer service to check with them.

Saturday and Sunday are not classed as working days and a debit card payment normally takes 2 working days to clear so the payment should show today. 

http://www.o2.co.uk/contactus

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jonsie
Level 94: Supreme
  • 92905 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

You really need to contact customer service to check with them.

Saturday and Sunday are not classed as working days and a debit card payment normally takes 2 working days to clear so the payment should show today. 

http://www.o2.co.uk/contactus

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MercedesS
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Hello @Anonymous, welcome to the O2 Community!

The O2 community is a group of customers and friends who like to help each other out, not CS I am afraid. We’re happy to answer questions, discuss O2 or chat about any related topic. But to fix your payment issues you need to call CS as @jonsie suggested. 

Get involved! If a post answers your question, please mark it as an "Accepted Solution”.If you are new to the community, please read How to use the community
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