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over 18 websites restriction HELP

Anonymous
Not applicable

Dear, I am trying unlock over 18 websites since Tuesday 14/02/17 and did pay £1 to verified my credit card. Since Tuesday I am waiting for the adult websites to be unlocked. I keep calling every day o2 customer service and every one telling me the same story it will unlocked within 24h ! Absolutely rubbish ! Did call Tuesday, Wednesday, Thursday, Friday and Saturday (today) On Friday 17/02 even I went to o2 shop and been told the same story "wait 24h" and been given this ref no. xxxxxxxxxx I am really fed up ! This must be a technical issue. I am brand new customer moved my number from EE if they can not unlock it i don't want keep contract with o2 !

Message 1 of 40
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Curr946
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Ok, was hoping someone else would say this.......

 

More info
71904091.jpg
LOL Sorry couldn't help myself 
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Message 31 of 40
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adamtemp64
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not all sites clasified 18 are naughty @Curr946 betting sites etc are also in that bracket

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My first mobile was in 1995 a CM-R111 from sony on Cellnet.
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Message 32 of 40
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Curr946
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you had to spoil it.... 😞
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Message 33 of 40
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Martin-O2
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Thanks for the mention @adamtemp64 @Anonymous What did customer services say the last time you contacted them? Have they investigated why the block is still in place despite several attempts to remove it? 

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Message 34 of 40
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adamtemp64
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@Martin-O2 thanks

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Message 35 of 40
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Anonymous
Not applicable

Hi, 

 

Still did not unlock it...... since 14/02

Keep telling me 24h now said that IT team is working on it and they have a system upgrdate and is not only me have the problem. Just poke with some supervisor .... She can not give me time when this will be fixed.....

 

Message 36 of 40
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MI5
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Nor can we I'm afraid.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Message 37 of 40
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Martin-O2
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Thanks for the update @Anonymous at least you know that the fault is been worked on and they hope to have it sorted soon. Please do let us know if anything changes. 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
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Have a query about your account? login to My O2 for help


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Message 38 of 40
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Anonymous
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Still nothing...... They still working on it i have been told.....

 

Don't know what to do...   😞

Message 39 of 40
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MI5
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Not much else you can do.
Have you raised a complaint?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 40 of 40
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