over 18 websites restriction HELP

[Anonymous]

Dear, I am trying unlock over 18 websites since Tuesday 14/02/17 and did pay £1 to verified my credit card. Since Tuesday I am waiting for the adult websites to be unlocked. I keep calling every day o2 customer service and every one telling me the same story it will unlocked within 24h ! Absolutely rubbish ! Did call Tuesday, Wednesday, Thursday, Friday and Saturday (today) On Friday 17/02 even I went to o2 shop and been told the same story "wait 24h" and been given this ref no. xxxxxxxxxx I am really fed up ! This must be a technical issue. I am brand new customer moved my number from EE if they can not unlock it i don't want keep contract with o2 !

[adamtemp64]

http://www.o2.co.uk/help/safety-and-security/age-restricted-content-and-age-verification 

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@jonsie wrote:

Shops can't do it but they did it for me, what's your reasoning behind your post?

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I thought they could @jonsie from when it all kicked off when it was introduced 

[adamtemp64]

@jonsie snap was cutting and pasting etc lol

[jonsie]

They can and they do @adamtemp64 but people seem to think they know better.

They removed it for me end of.

[MI5]

You said the shop called cs, so my point was that a call to cs is still required.
I'm only quoting what you have written.

[jonsie]

My point is that you can go into the O2 store to get it removed, no credit card needed.

[MI5]

I'm pretty sure no one is arguing that point. CC wasn't required when I used live chat either.

[jonsie]

I don't doubt it but please don't doubt that the store can get it removed either.

[MI5]

As I said "unless it's changed" I've no reason to doubt it.

I am happy to concede that it's either changed or the store I used was just "lazy"
I was relaying my experience where the store wasn't interested and told me to contact cs myself.
I did that and it was removed immediately without the need for a credit card or any fuss.
Anyway, as the OP has already been in store, none of this is actually helping them sort out their issue.

@Anonymous have you restarted your phone since you made the request as a network refresh is usually required?

[Anonymous]

Still locked , keep calling them every day....... !

[adamtemp64]

@Anonymous What are o2 saying is the issue ?

@Martin-O2 can you help