only refresh available for existing customers?

[Anonymous]

Is it right that if I want to upgrade I have to pay £15 a month more to receive the same minutes, texts and data as my current tarrif (which I switched to on Nov 26th) to pay for the refresh product which I will never use? If so looks like EE will be getting new customers of myself, my family, so far 8 friends and their families

[Anonymous]

Hi,

You could just keep on the tariff your on now and buy a handset as sim free.

Have you called o2 on 202 or looked in myo2 to see what the options are ?

i agree you must go where the best deal is.

Does ee give you strong signal where you live, work and commute.

Use an ee payg sim to check them out.

Unlock your phone for free while your on the o2 network. That is if you decide to leave by asking for your PAC Code etc.

[MI5]

CPW do non refresh upgrades on O2 network if you'd prefer not to have refresh....

[Anonymous]

Hi, yes I called 202 to try to compare refresh tarrifs with normal only to be told that as an existing customer I can only have a refresh contract.
Just wanted to confirm before spreading the word and switching to ee - I have been with O2 for more than 10 years and refuse to pay for something I don't want

[Anonymous · Accepted solution]

Hi,

Help link which may explain more.

http://www.o2.co.uk/mobile/refresh/frequent-questions/fast-track

http://www.o2.co.uk/refresh/frequent-questions#tabs

[MI5]

---

@Anonymous wrote:
Hi, yes I called 202 to try to compare refresh tarrifs with normal only to be told that as an existing customer I can only have a refresh contract.
Just wanted to confirm before spreading the word and switching to ee - I have been with O2 for more than 10 years and refuse to pay for something I don't want

---

Entirely your choice but do check CPW first.

I have an EE contract with work and we are changing due to abysmal coverage all over the UK.

[Anonymous]

If you get ee expect great data speeds but don't expect to be able to make a phone call they weren't on watchdog for nothing

[Anonymous]

Thanks band of brothers, that pretty much confirms that I can only go to refresh.

MI5 - I'm in Leicester and EE are the sole masts in a few of the villages and have a far better coverage than O2. I have though about switching a few times over the years as I get no signal at some friends houses but always stuck with O2, guess this was the push I needed

[Anonymous]

You're welcome.

Take care.

[Anonymous]

I do find it a little odd that O2 only now seem to offer refresh and don't give the option of a normal contract