O2 Community

Get help, share tips and chat

Level 1: Joiner
Posts: 3
Registered: ‎10-04-2013

not provisioned 2 ?

Hello. O2 transfered my pay & go number to my pay monthly contract. It now shows sim not provisioned tho O2 says its active their end. I also had no blackberry internet evn tho bolt on was paid for tried everything
Posts: 27,372
Registered: ‎17-04-2012

Re: not provisioned 2 ?

[ Edited ]

If you have spoken to O2 via live chat I would suggest you ring them from an O2 powered phone on 202 to speak to O2 uk CS or From a landline 0844 809 0202 &; 5p to have your account checked that you have a blackberry tariff. Also the transfer may still be settling.

Try turning your phone off and on to help connection.

You may have to visit a O2 shop to have them transfer your mobile and tariff from your old SIM card to an account specific blank SIM card.

You can also do this at home via http://swapmysim.o2.co.uk after picking up an account specific blank SIM card from any O2 store or have one posted out to you.

This process can take up to 24 hours to settle.

Ref blackberry.
Have you logged into Blackberry Services found in heir home page.
Also On the newer phones the blackberry bolt on is not required.

Posts: 68,209
Topics: 439
Solutions: 7,295
Registered: ‎04-04-2012

Re: not provisioned 2 ?

Remove the battery with phone turned on, then restart the phone.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Xperia Z5 Dual (O2 & Sfr) and Z3 Tablet (Three UK)
iPhone7 (EE)

nil desperandum