on 05-08-2017 17:42
on 05-08-2017 17:42
I asked in a O2 store today about my bill , and do to me using more than the allotted minutes the 1and a half hours cost £69 ,00 ,
he said i should have received a text or email to notify me , if i HAD THEN I WOULD HAVE WATCHED MY USAG AND KNOW ABOUT 60 P A MINUTE ,
NOT HAPPY
MARK WIDDOWSON
Solved! Go to Solution.
on 05-08-2017 17:55
on 05-08-2017 17:55
05-08-2017 17:51 - edited 05-08-2017 17:56
05-08-2017 17:51 - edited 05-08-2017 17:56
Hi @Anonymous If you go over your allocated allowances then you will be charged extra. It's in the terms and conditions. You could make a complaint that you didn't receive a text but I doubt it will help
https://www.o2.co.uk/how-to-complain
Veritas Numquam Perit
on 05-08-2017 17:55
on 05-08-2017 17:55
on 05-08-2017 20:12
on 05-08-2017 20:12
The onus is on you to check your allowances & charges not o2
on 07-08-2017 16:38
on 07-08-2017 16:38
I do appreciate that as adults there are various ways to check remaining allowances and we are responsible for checking.
However they can send out texts to say we are running out of data, for which we can't go over and incur charges, yet no warning for texts/minutes because they are chargeable at ridiculous rates
AM I just being cynical that this is the reason texts aren't sent?
on 07-08-2017 16:44
on 07-08-2017 16:44
on 09-08-2017 04:57
on 09-08-2017 04:57
this is second time i have asked my usage went over tarrif rate set but the store stated you would send a alert by mobile text or email which you neglected to do
so I would have been aware and eased off calls
on 09-08-2017 05:55
on 09-08-2017 05:55
on 09-08-2017 05:58 - last edited on 09-08-2017 08:58 by BrendonM
on 09-08-2017 05:58 - last edited on 09-08-2017 08:58 by BrendonM
All explained in your previous thread
this section is about o2 home a home automation system . Nothing to do with bills
on 09-08-2017 06:49
on 09-08-2017 06:49
@AnonymousObviously thought he was emailing customer services when he posted his first thread (highlighted above. ) Had he come back, he would've realised. Let's hope he comes back to this one. Asked for it to be merged..
Veritas Numquam Perit